Coaching Agreement & Terms & Conditions (2)
This agreement sets out what you can expect from your coaching, what is expected of you, and the terms under which this service is provided. The purpose is to create a clear, supportive, and professional coaching relationship from the outset.
2. What the Client Can Expect From the Coach
I aim to provide you with:
• A personalised approach to your training, nutrition, lifestyle, and wellbeing goals.
• Appropriate training guidance and programming.
• Nutrition guidance appropriate to my professional scope.
• Regular feedback, support, and reasonable adjustments to your plan.
• A supportive, respectful, and non-judgemental environment.
• Clear communication and honest feedback.
Please note that specific results cannot be guaranteed, as outcomes depend on many factors including your participation, consistency, and circumstances.
3. Client Responsibilities
To get the most out of our work together, you agree to:
• Provide accurate and up-to-date information regarding your health and circumstances.
• Inform me of changes to your physical health, mental wellbeing, medication, or injuries that may affect coaching.
• Participate honestly and communicate when something is not working.
• Complete agreed check-ins.
• Follow guidance as reasonably as your circumstances allow.
• Communicate any pain, discomfort, or adverse symptoms immediately.
• Treat the coaching relationship with mutual respect.
Difficult weeks and changes in circumstances are normal. Honest communication is always more important than perfection.
My coaching services focus on health, fitness, nutrition, habits, and wellbeing. Please note:
• Coaching is not a substitute for medical care, psychotherapy, counselling, or psychiatric care.
• I do not diagnose or treat medical or mental health conditions.
• If you require support outside my scope, I may advise you to consult an appropriately qualified healthcare professional.
• Coaching should complement, not replace, any existing medical or psychological treatment.
Exercise carries an inherent risk of injury, and you should always work within your capabilities.
You agree to disclose all relevant health conditions, injuries, medications, or limitations. If you experience concerning symptoms, please stop exercising and seek appropriate professional advice. Programmes are created based on the information you provide and may be adjusted as your circumstances change.
Nutrition guidance is provided for general health, performance, and behavioral coaching purposes. This is not medical nutrition therapy. If you have specific medical conditions, eating disorders, or complex dietary requirements, I may advise you to consult with a registered dietitian or relevant medical professional.
7. Communication & Support
Coaching communication should normally take place through our designated platform. Please communicate openly when you need help or circumstances change.
While I aim to be responsive, messages are not guaranteed to receive an immediate response. This is not an emergency or crisis service. Non-urgent communication sent outside normal working hours, including late evenings, weekends, and holidays, may be answered when I am next available.
Coaching fees must be paid according to the agreed schedule. For recurring subscriptions, payments will continue according to the agreed billing schedule until cancelled.
If a payment fails or becomes overdue, coaching services may be paused until resolved. Refunds are handled in accordance with your statutory rights and the terms of this agreement.
9. Cancellation of Coaching
Ongoing coaching requires 30 days' notice to cancel, unless another arrangement has been specifically agreed. Payments falling due during an applicable notice period remain payable.
Cancellation notice should be provided in writing through our agreed communication method to ensure a clear record. Nothing in this section removes any statutory cancellation or consumer rights that apply under UK law.
10. One-to-One Appointments
If your package includes one-to-one appointments:
• Appointments must be arranged in advance.
• Please provide at least 24 hours' notice to cancel or rearrange.
• Appointments cancelled with less than 24 hours' notice may be treated as used, except in exceptional circumstances.
• If I need to cancel, your appointment will be rearranged.
11. Coach Holidays & Availability
I may take reasonable periods of annual leave during the year. You will be given reasonable notice where possible. Coaching support and check-ins may be adjusted during these periods. Please note that I cannot guarantee uninterrupted 365-day availability.
12. Confidentiality & Privacy
Personal information shared during coaching is treated confidentially and handled appropriately. Information may be disclosed where required by law or where there is another lawful basis for doing so.
Your personal and health-related information will be processed in accordance with applicable UK data-protection law and my privacy policy.
13. Intellectual Property
Coaching materials, programmes, educational resources, and other content supplied by me are for your personal use unless otherwise agreed. They should not be reproduced, resold, distributed, or shared commercially without permission.
Both Coach and Client agree to communicate respectfully. I may end the coaching relationship in cases of threatening, abusive, discriminatory, harassing, or otherwise seriously inappropriate behaviour. Where appropriate, reasonable efforts will be made to resolve less serious issues before termination.
Either party may end the coaching relationship in accordance with the applicable cancellation terms. I may also end coaching where continuing would be inappropriate, unsafe, outside professional scope, or where there has been a serious breach of this agreement. Financial matters will be handled in accordance with this agreement and UK consumer law.
16. Agreement & Acknowledgement
I confirm that I have read and understood this Coaching Agreement & Terms & Conditions. I have had the opportunity to ask questions before agreeing to these terms, and I agree to participate in coaching on this basis.
Welcome to the team! This agreement helps us create clear expectations and a positive, supportive coaching relationship.
I have read, understood and agree to the Coaching Agreement & Terms & Conditions.
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